FAQ's

There’s no place like home. Many seniors, whether they need short term or long term care, prefer remaining in a place most familiar to them – their home. By removing elderly loved ones from their home we often take away years of memories, relationships with neighbors and communities which can leave them sad, unhappy and isolated. Aging at home can be made easy, by understanding their needs and by providing the right home health care services.

I am looking for help for my mother who lives at home. Where do I start?

The most important thing is to research your options. Take time to review available service offerings to see if they align with the needs of your mother. Does she need assistance with daily tasks, or her needs are more advanced where she will likely need more supervision? REPUTE provides home care solutions that are personalized to meet the specific needs of your loved ones, created under the guidance of a dedicated care professional. Our care plans outline all the details of care or assistance required.

What types of home care services does REPUTE Homecare offer?

We offer a wide range of Home Care Services including personal care, companionship, meal preparation, medication reminders, housekeeping, dementia care and fall prevention. Should you or a loved one require additional care after an illness, injury, surgery or hospitalization, we offer clinical home care solutions including nursing, serious injury care, wound care, palliative care, physiotherapy and occupational therapy.

What is a free-In Home Assessment?

Prior to booking service with REPUTE, our clients receive a free in-home assessment. We would meet with you at your home to understand your immediate needs, the current health situation, and assess any possible risks in the home to ensure our home care services can be conducted in a safe manner.
The In-Home Assessment is free, and is completely without obligation. You are not required to book service after the Assessment if you feel that REPUTE is not the right choice for you.

Do I have to sign a long term contract?

No. You may cancel your services with us at anytime. We require 24 hours notice to cancel service without a fee.

Do you send caregivers to facilities such as retirement homes, long term care or hospitals?

Yes. We work with these facilities to provide services to clients who may require extra care.

Can I change caregivers?

Yes. Prior to starting service with us, we will visit your home, conduct an assessment and create a personalized care plan. When creating a care plan for you, we make every effort to provide a caregiver that best suits your needs and preferences, including cultural and language preferences. However, if you are not happy with the caregiver we have chosen, you can request a new caregiver at any time.

How are your services different from hiring a private caregiver?

Our caregivers provide safe, effective, and customized care that are in accordance with our care plans, policies and procedures. Our caregivers are carefully selected from a large pool of candidates and go through a rigorous screening process to ensure they are of the highest caliber. All of our caregivers are bonded and carry appropriate insurance coverage including WSIB to provide you with peace of mind, and confidence in our care delivery. All caregivers require an up-to-date criminal record check, valid CPR/First Aid, TB testing and yearly flu shots.
We ensure that once a caregiver has established trust and a relationship with your loved one, we maintain consistency as it is in your best interest as well as of the caregiver

Do you have a minimum number of hours for service?

Yes. Our service is for a minimum of 2 hours. Typically it takes at least 2 hours to provide any meaningful service. Since our caregivers travel to your home, considering the travel and other logistics involved, it is not practical to offer a service duration of less than 2 hours.

After the start of service, what kind of communication can I expect from REPUTE?

We provide regular updates to our clients families via email or phone, keeping families in the loop with health status and visits. We ask for feedback on the performance of our caregivers and if we could do anything to improve. Client satisfaction is the top priority for us and we feel that as part of the health care team, it is important for us to remain actively involved with both clients and their families.

What are your office hours?

We are available 24 hours a day, 7-days a week. You can reach us by phone and you will always talk to a live person when calling – regardless of the time of your call.

Do you offer In-Home Physiotherapy?

YES... REPUTE’s qualified physiotherapists will come right to your home to treat you in the comfort of your own home. They will use their in-depth knowledge of the body & specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability. We work with you to accelerate your recovery and make a difference in your ability to live an active lifestyle. We will educate and advise you for health promotion, disease and injury prevention.

Do I pay more for In-Home Physiotherapy?

NO..REPUTE’s fees are very competitive and comparable to what you would pay in a clinic. You can access the same services in the comfort of your home without having to pay a premium.

How does In-Home Physiotherapy work?

What type of conditions can REPUTE’s therapists treat?

We offer services that benefit patients with heart & lung disease, traumatic injuries, amputations, arthritic joints, hip & knee replacements, stroke, Parkinson's, brain injury, spinal cord and nerve injury and cancer. Our physiotherapists also address osteoporosis, falls, fragility fractures etc.

Can you provide In-Home Physiotherapy in facilities such as retirement homes, long term care or hospitals?

Yes. We work with these facilities to provide services to clients who may require extra care.

When would I need REPUTE In-Home Physiotherapy services?

You would need us if

1. You do not qualify for CCAC coverage
2. Need additional therapy than offered by CCAC
3. You need immediate assistance
4. You are not mobile enough to access a clinic

How much will the services cost my family?

The cost depends on the type of Service (Homecare, Physiotherapy or Nursing & Foot care) and duration. If you currently receive some government funded service through CCAC you may not need to pay HST. Please call us today and we could provide you with a cost after understanding your situation and your needs.

Are home care services tax deductible?

Under certain conditions, home care services are tax deductible. We recommend you check with your tax advisor or Revenue Canada to determine if you qualify for a tax deduction.

Where can I get the funding? Can I use my insurance coverage to pay for these services?

Our services are typically funded by SMILE Program, Veterans Affairs Canada, Canadian Armed Forces, Insurance companies, Assistive Devices Program (ADP) or private pay. Every insurance policy is different, the services may be covered under your current plan. Please call us today and we can work with you to determine if your costs will be covered.

What are the payment options?

We are flexible in how take payments from our clients. You can make a payment through cheque, cash or an online e-transfer from your financial institution. You could also make a transfer through a secure Paypal account for a nominal fee. To learn more please click on “Make A Payment”.

What type of funding is available for Mobility Assistive Devices?

The Assistive Devices program (ADP) through Ministry of Health and Long Term care may cover up to 75% of the cost of the mobility assistive devices such as walkers, wheel chairs, scooters etc. Our ADP authorizer can determine if you are eligible for the ADP funding and assist you to submit an “application for funding mobility devices”